Privacy and terms

Business: Kovac Air Pty Ltd trading as Kestrel Air Heating & Cooling
ABN: 84 617 293 455
Last updated: 16 September 2026
Questions: dan@kestrelair.com.au

1. Who we are#

Kovac Air Pty Ltd, ABN 84 617 293 455, trades as Kestrel Air Heating & Cooling. We hold ARCtick refrigerant handling authorisation AU47216. Gas work is carried out by Marco Furlan, our licensed gasfitter.

We are a service-area business based in Cheltenham VIC 3192. There is no shopfront; we come to you. You can reach us at dan@kestrelair.com.au or on (03) 9583 4127, Monday to Friday 7am to 5pm and Saturday 8am to 1pm.

2. Our Privacy Act position#

A business with an annual turnover of A$3 million or less is generally not covered by the Privacy Act 1988. Kovac Air Pty Ltd is below that threshold.

We have chosen to handle personal information as if we were covered, following the Australian Privacy Principles. This document is written to that standard.

3. What the callback form collects and why#

Everything about the callback form on this site.

Who collects it: Kovac Air Pty Ltd.
What we collect: Your name, your phone number, and an optional note about your system or the job. There is no email or suburb field.
Why: To call you back, book a visit, and prepare a quote.
Where it goes: The details are emailed to the business and stored in our enquiry spreadsheet.
If you do not provide it: We cannot call you back. You can still phone us on (03) 9583 4127 during business hours.
Who else sees it: Nobody. We do not share, sell or trade your details, and we do not send them overseas.
How long we keep it: For as long as the enquiry is open. If it becomes a job, the details stay with the job records for as long as we need them for tax, warranty and safety purposes, then they are deleted.
Access and correction: Email us and we will show you what we hold about you and fix anything that is wrong.
Complaints: Email us first. We will reply within 10 business days. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC).

4. Phone calls and email#

If you phone us, Priya may note your name, number, suburb and the problem in the same enquiry sheet so the right person calls you back. The same rules in clause 3 apply to those notes.

If we send you an automatic confirmation, by text message or email, it only confirms that we received your request and states the callback window. It contains no offer, promotion or advertising, so it is not a commercial electronic message under the Spam Act 2003. We do not run a mailing list and we do not send marketing messages.

5. Website data#

This website sets no cookies, uses no analytics or tracking pixels, and loads no fonts, scripts, maps or embeds from third-party servers. Nothing about your visit is recorded or sent anywhere.

The Google rating and review count shown on the site are read from a data file the business publishes alongside the site, not from your browser session or your Google account.

6. Quotes and prices#

The prices published on this site are GST-inclusive starting points: $149 for a standard service, a diagnosis visit of around $150 plus parts, a single split system from $1,890 installed, and ducted reverse-cycle from about $9,900. They are not a binding price for your job. The fixed service price applies to equipment that is currently working.

A written quote follows a site measure. It states what the price covers and what it excludes: travel (none within the 12 suburbs we list), materials, labour, any call-out or diagnostic fee, weekend rates, and disposal of old equipment. Every quote carries our ARCtick number, AU47216.

A quote is valid for 30 days from the date on it. If the job changes once we are on site, we stop and agree the change with you in writing before continuing.

7. Payment and warranty#

Service and repair: Payment on completion, by card or bank transfer. You get the invoice on the day.
Installation: A 20% deposit when you accept the quote, and the balance on completion. We do not ask for the balance until the system is running and you have seen it work.
Equipment warranty: The manufacturer's warranty applies to the equipment. We register it for you and pass it through in full.
Workmanship warranty: We warrant our installation work for 12 months from completion. If something we fitted fails because of how we fitted it, we come back and fix it at no charge.
Your rights: Consumer guarantees under the Australian Consumer Law apply regardless of anything in this document and cannot be excluded.
No surprises: No late fees, no penalties, no hidden charges. If something is not on the quote, you do not pay for it.

8. Reviews#

The reviews shown on this site are genuine Google reviews, shown as written. We do not edit them and we do not remove negative ones. We do not offer incentives for reviews. If we ever did, it would be disclosed beside the review.

The rating and review count are shown as at the date on the rating itself. The site shows a selection of reviews; the full set is on Google.

9. Safety#

A website form is not for emergencies. Kestrel Air does not operate a 24-hour emergency service; requests are answered in business hours.

If you smell gas or suspect carbon monoxide:

Switch off the appliance, and the gas at the meter, if it is safe to do so.
Open doors and windows and get everyone to fresh air.
Call your gas distributor's fault line, or emergency services on 000 if anyone is unwell.

Call us after that, not before.

10. Changes and contact#

When our practices change, we update this document and change the date at the top. The version on this site is the current one.

Questions about anything here go to dan@kestrelair.com.au or (03) 9583 4127. Dan reads them himself.

This is a fictional demonstration document for a prototype website. Kovac Air Pty Ltd and Kestrel Air do not exist, and nothing on this site collects or sends personal information.