Phones · scheduling
Priya
Answers weekdays 7:30am to 4:00pm, books the diary, chases parts and sends the written quotes. If you have rung us, you have spoken to Priya.
Who turns up
Seventeen years on the tools, trading as Kestrel Air since 2016. Based in Cheltenham, working twelve bayside and south-east suburbs.
Dan spent his first seven years installing for two of the bigger heating and cooling firms in Melbourne's south-east. He was good at it and never saw a customer twice. Someone else quoted the job, and someone else took the call when the unit played up a winter later. He started Kestrel Air in 2016 with one van and a mobile number so that the person who measured the house would be the person answerable for it afterwards.
Ten years on he still does every site measure himself, and most of the installs. Repairs are shared across the crew depending on who is closest. The one thing he has handed over is the phone. Priya has run it since 2018, which is why it gets answered.
Dan, one van, splits and repairs for people he already knew.
Callbacks stop depending on whether Dan is on a roof.
Ducted gas servicing and repairs come in-house instead of being referred out.
Installs no longer wait on Dan's diary. He keeps the site measures.
Splits and servicing carry on as before.
Phones · scheduling
Answers weekdays 7:30am to 4:00pm, books the diary, chases parts and sends the written quotes. If you have rung us, you have spoken to Priya.
Licensed gasfitter
All gas work: ducted heater servicing, carbon-monoxide testing, gas repairs and certificates. Nobody else on the crew touches gas.
Installs · service round
Qualified technicians who do the installs with Dan and run the annual service round.
We install and service these six, and carry the common parts for each.
Twelve bayside suburbs from Cheltenham, no travel charge. Outside them, call anyway.
Not sure yet? Read what customers said, including the 3-star ones.